Pegbox

Ed reflected on his cautious approach, saying, “As you know, I'm a little bit risk averse. So it took me some time to decide, but the other supplier had pushed me to a point where I had to make that jump.”

Once the decision was made, the transfer process exceeded his expectations...

“As an established business, we went on a learning curve together, looking at our company processes, our habits with existing clients, and so on. It was obvious for you guys how your system operated and how to do these things in terms of my back office. I got put directly in touch with the finance department, and they ran through everything, building my understanding and making everything very clear.”

Ed acknowledged his initial concerns but praised the team's support. “The fear is justified, but you guys do the right thing in terms of making sure it works because you understand that you can't operate successfully in fear, with high risk every day. If people don’t have the fear factor, then they probably don't care about the contractors as much. They might just be too worried about the clients. You guys do really, really well in that respect—helping us to operate to our fullest potential.”

For Ed, the catalyst for moving to 3R was the increase in mistakes by his previous supplier. Reflecting on the difference with 3R, he noted, “Mistakes are usually because of the clients or the contractors; it has never come from you guys. In these instances, it's been jumped on, and you treat it as if it was your own mistake, which I've always thought was brilliant in that respect.”

Thanks to 3R's diligent processes and proactive teamwork, errors are eliminated early on, preventing issues with payroll and invoicing. Ed acknowledged this, saying...

Ed also highlighted how his worries have significantly decreased since partnering with 3R. “I no longer have that stress on a Friday morning because we pay earlier in the week. If I get a text message at 5:00 AM from a contractor, it's usually now because they're probably not well and not going in, rather than ‘my pay didn’t hit last night.’ I've never had that issue since we've been working together. So, absolutely loving that.”

Additionally, Ed praised 3R's reporting suite and dashboard functionality, saying, “I do like the dashboard, particularly in terms of the processing of timesheets. It's really clear. The best report, especially when compared to my previous supplier, is the HMRC Intermediary Report. For starters, it's accurate, which helps a lot! So from that perspective, I'm finding it easy to use, it’s nice and simple.”

“The onboarding process with you guys is a lot simpler too and makes much more sense than what we had before. It's very smooth, removes the stress, and gives you the brain width to think about other things, which is quite important when you're running a business or just trying to have a life.”