Returning to a Trusted Partner That Delivers More

Source & Connect | Funding & Back-Office

Having previously worked with 3R, Sarah knew first-hand the difference a strong back-office partner could make.

So when she became dissatisfied with her existing provider at Source & Connect, a specialist Technology & Finance Transformation Recruitment Agency, she didn't need to spend long evaluating alternatives.

She already knew what good looked like.

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258%

Increase in monthly Contract Turnover from month 1 to month 8 with 3R

100%

5☆ Contractor Portal Reviews. 'So Smooth' said ETL Developer Contractor

58%

Reduction in Support Queries as 3R processes became embedded

Why Sarah decided to return to 3R

While her previous provider delivered the core service, the overall experience fell short in several key areas. From customer service to technology, Sarah found the day-to-day experience frustrating and impersonal.

The customer service just wasn't as good. Also their system was really clunky. And being a previous 3R customer, I knew that it could be much better.

The technology in particular made it difficult to gain a clear overview of the business, creating additional administration and limiting visibility.

“There wasn't a way that you could look at your weekly plan. You had to find statements, and it was per contractor, not a whole business view you could easily flick through.”

Having previously experienced 3R's approach, Sarah knew there was a better option available. The combination of intuitive technology, responsive support and trusted relationships made the decision to return a straightforward one.

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A smooth and hassle-free transfer

One of Sarah's priorities was ensuring that moving providers would not create disruption for her business. The transition process was managed directly by the 3R team, allowing her to focus on running the business while everything else was taken care of.

"You guys dealt with it all and spoke to my previous supplier directly. The transfer was easy for me. You're always very clear in any communication, and with what your expectations are. There were no hiccups."

By managing the transfer from start to finish and maintaining clear communication throughout, 3R ensured the move was seamless and stress-free.

What Sarah values most about 3R

For Sarah, the difference goes far beyond technology. It's the combination of personal relationships, proactive support and a genuine partnership approach that sets 3R apart.

“I never really developed a relationship with anybody, my account manager changed quite a few times and it just wasn't as personable as 3R. You'll pick up the phone and we can have a conversation, I know who my contacts are.”

Having consistent points of contact and easy access to knowledgeable people gives Sarah confidence that support is always available when she needs it. Compliance and professionalism are also key factors in the value she receives from 3R.

“You're always very compliant and make sure that you're protecting my business in any situation. Everybody that I deal with is always more than happy to help. I do feel like it’s a partnership."

Beyond protecting her business, Sarah appreciates the way 3R represents her organisation and supports both contractors and clients.

On top of the back office system and providing a great service to the contractors, I think that you deal with the clients in a very professional manner. I don't have any qualms with you contacting my clients at all.

For Sarah, returning to 3R wasn't simply about changing providers. It was about returning to a trusted partner that combines market-leading technology, exceptional service and strong personal relationships to help her business operate with confidence.

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Being ex-recruiters, we're always happy to talk! Get in touch with our experienced team to explore a solution that will meet your needs and surpass your expectations.

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